FTP Frequently Asked Questions
The only way for file transferring to the server is FTP. You could use one of the FTP client application or even internal windows functions to work with FTP. Or you can use web-design application’s extentions to upload files using FTP.
Q: I receive a "Directory Listing Denied" or "Forbidden" error when attempting to view my web page in a browser. What should I do?
A: Please check if your home page’s name is one of these:
https://www.epowhost.com/
index.htm
index.shtml |
In case you need any other default homepage name then please contact us and we will change the settings for you. Please note that some file names (such as .asp and .shtml) are reserved for specific types of web applications. If you are unsure of which file extension to use, you can probably safely use .htm or .html .
Q: Are there any problems using the Publish feature?
A: Publish feature only sends documents to the server. With the exception of FrontPage, other applications do not provide any of the other features of an FTP program. This feature only updates files but do not renames or deletes.
Q: How to use FTP client applications?
A: FTP Guidance
Q: I already uploaded the files but I can’t see them
A: Here are possible solutions.
1. If the you cannot see the home page, it maybe do not have appropriate default name
Default home page names and extensions:
https://www.epowhost.com/ (standard HTML extension)
index.htm (standard HTML extension)
index.shtml or .shtm (standard SSI extension, used with server side includes)
index.asp (standard "active server page extension)
default.html (standard HTML extension)
default.htm (standard HTML extension)
default.shtml or .shtm (standard SSI extension, used with server side includes)
default.asp (standard "active server page extension) |
2. If you do not see the updates made to your pages after transferring the updated versions, it is most likely the browser is reading the cache. For Netscape Navigator, clear memory (Windows only) and disk cache then click the Reload button on the toolbar. For Microsoft's Internet Explorer, simply click the Refresh button on the toolbar.
Q: Why don’t I see files and folders listing using my FTP client?
A: You probably don't have your host type set to either Automatic detect or UNIX (standard).
Q: After the files are uploaded, I do not see a directory listing in the FTP program. What could be the problem?
A: When this happens, the "LIST" command performed by the FTP software to get a listing of the files was not successful. Therefore the directory listing of the files did not transfer. Wait 5 to 10 minutes and then connect again using his FTP program.
Common Error Messages
Error: "Login incorrect..." during connection.
Explanation: Please check whether you typed username correctly and check the password again if you use appropriate password. Also check the CapsLock key indicator.
Error: "Blocking call cancelled...' during file uploading.
Explanation: Most likely, you are using WS_FTP to upload your site. The information below shows how to correct this problem in WS_FTP specifically, although the information may be useful for other FTP clients as well.
The "Blocking call canceled" error can be helped in the WS_FTP Pro classic interface by checking (or un-checking) the Use Passive Transfer Mode checkbox on the Session tab of the Options dialog box, and clicking the Set As Default button. You can also use the Advanced Tab of Session Properties to do the following: Select Passive Transfers and increase the Network Timeout setting to 120. Note that you must save your changes by clicking the Apply button!
Starting with version 6.50 Use Passive Transfer Mode is turned on by default.
In the WS_FTP Pro Explorer interface, the "Blocking call canceled" error can be helped by selecting the Advanced tab of the Site Properties, selecting Passive Transfers, and increasing the Network Timeout setting to 120.
If you still receive this error after making the above changes, try the Windows command line FTP and see if you can connect and how long it takes. Once you know how long it takes to connect, enter this time into the Network Timeout setting on the Advanced tab of either Session Properties (classic interface) or Site Properties (Explorer interface).
Error: "Connection refused..." during file uploading.
Explanation: Most likely, you are using the wrong username, wrong password, or a combination of both. In most cases, usernames and passwords are all lowercase.
Error: "Permission denied" during uploading.
Explanation: First of all it could be due to wrong connection settings, please check again each symbol in username, and server name and please retype password. If that is not it so make sure you typed carefully each character of the file name. So if some chars is not Latin letters digit or any of those ones: “_”, “-”, “+” so please rename them. You can rename them in the following way: “%xx” where x – any Hex digit so it makes character code.
Error: "Cannot set guest privileges..." when starting
Explanation: The application tries to connect to the server as anonymous user. So please check you log-in settings i.e. username or workspace profile.
Error: "24 bare linefeeds received, the file may not have transferred properly..." after uploading is finished.
Explanation: Most likely you used HTML editor which placed a lot of lines at the end of the document. It’s uploaded but not viewable at this moment. |
