Do you have a money-back guarantee?
Yes, we have a 30 day money back guarantee. If you are not completely satisfied contact us for a complete and prompt refund. Your account must be in good standing and must not have been terminated for violation of our policies to receive a refund.
Could I place adult content on your servers?
Pornography and sex-related merchandising are expressly prohibited on ePowHost servers.br />
Also prohibited are pirated software (warez), non-licensed MP3s or software, and hacker programs or archives.br />
Spamming, or the sending of unsolicited email from our server or using an e-mail address or domain that is maintained on our machine as reference, is STRICTLY prohibited.br />
Read Terms of Services for details.
Is there a minimum contract period?
The only minimum periods for each account are the minimum periods for which each account type is available. Most accounts may be purchased on a 3-month basis.
What types of payment do you accept?
We accept Visa, Mastercard, American Express, Discover/Novus, Online Checks, e-gold, webmoney, wire transfer. Contact us.
Do you handle the domain registration process?
Yes, we can handle and register new domains for you at a discount. If you are transferring a domain, you will need to handle the domain transfer yourself. We include all the information you need to contact your registrar and move the domain to our servers in the welcome email you receive after signing up. If you still have problems, email our support team and we will try to help.p>
Who owns my domain when I register it through you?
You do. You, or the person you specify when you sign up, will be listed as the administrative and billing contact on your domain and will retain full control over it at all times.
Can I use domain names from other countries (.cc .nu .to)?
We support almost all TLD extensions, including new ones like .biz, .per, and .info. Please contact us if you need to know about a specific one.
Who transfers my existing domain to your server?
You are responsible for making sure your domain points to our server. We will provide you with our nameservers which are needed to make this change. If you still need help, we will be glad to assist you, just contact Customer Services.
I own several domain names. Can I use them all on one account?
Yes, you can have an unlimited number of domains on your account.
Do you support FrontPage Extensions?
Yes, we support FrontPage Extensions.
Why don't you just give everyone their own IP address?
There are a limited number of IP addresses in the world and that number is rapidly being depleted. Once the IP addresses are gone, they're gone--there just won't be any more for anyone else. There is some work being done to establish a new system but it would take a very long time to implement it and it is not near completion yet. So, in an effort to do our part, we minimize the number of IP addresses we use. More than 95% of our clients use shared IP addresses and do not report that they have any trouble with them at all.
But if you want to have IP address we can give it for you for $29 per year. With your own IP, you can get SSL.
What server software are you running?
We use Linux Red Hat and Apache web server software.
I want to accept credit cards through my website. Can I do this on your servers?
Yes, you'll need to find a shopping cart and you will need to have a merchant account with a bank or select billing service, like 2CheckOut.
How long does it take to set up service ?
This process normally takes a few hours, as long as your credit card is approved. You will receive your welcome and set-up information by email. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your temporary sub-address.
Is my account permitted to have commercial material?
Yes, definitely. We have clients whose material ranges from personal to corporate information. However, we do not allow certain adult content, spam, warez or illegal content with our services. See our terms and conditions for details on content permitted on our servers.
Do you provide tech support?
Yes, we provide our customers with technical support for any problems related to the services or tools we offer. If you require further assistance, simply contact our support group.
How can I register a new domain name?
You can register a new domain name for $9.95 per year if you are already our customer. Just follow this link: https://www.epowhost.com/domreg.html
After we receive your payment, we will register the name for you and you will be able to add it to your control panel.
How do I renew a domain name?
If your site or e-mail is down, check the expiration date of your domain name. If you registered the name more than a year ago, it may have expired and you will need to renew it.
You can check the expiration date of your domain here:http://www.easywhois.com
If your domain name was registered by us, you can renew it here:
https://www.epowhost.com/domrenew.html
Price : $9.95 per year
If your domain name was registered through another registrar, you must renew it through that registrar.
Could you please explain the ways to upload files?
You could use FTP (File Transfer Protocol) service. Each hosting account comes with an FTP account which allows you to upload files to your account using any FTP Client. Most website design programs (i.e. Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator, NetObjects Fusion) use FTP to maintain your site. You could also use a web-based method to upload files using a control panel.
How can I change my tariff plans?
Simply let us know what you want to do and we will take care of it.
May I use SSI?
Of course. SSI works in files with .shtml, .html, .htm extensions.
Can I get my own CGI-BIN ?
You already have your own CGI-BIN. You simply need to upload your CGI scripts using FTP service or our website file manager.
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